FAQs
Ordering & Payment
1. How can I place an order?
Select your products, add them to your cart, and complete checkout on our website. You can also contact us on WhatsApp at +92 323 3338448 for order assistance.
2. Which payment methods do you accept?
We accept Cash on Delivery (COD) and online/card payments where available.
3. How will I know my order is confirmed?
After you place an order, our team may contact you by phone or WhatsApp to confirm the order before dispatch.
4. Can I change or cancel my order?
Please contact us as soon as possible. An order can be changed or cancelled only before it has been dispatched.
Delivery
5. What are the delivery charges?
Delivery within Karachi is PKR 200. Delivery to all other cities in Pakistan is PKR 250. The final delivery charge is shown at checkout.
6. How long does delivery take?
Karachi orders usually arrive within 1โ3 business days. Orders to other cities usually arrive within 3โ5 business days. Public holidays, weather, or courier delays may affect these estimates.
7. Do you offer free delivery?
We are not currently offering free delivery unless a specific promotion clearly states otherwise.
8. How can I track my order?
Once your order is dispatched, tracking details are shared by SMS, WhatsApp, or email where available.
Returns & Product Support
9. What if I receive a damaged, defective, expired, or incorrect product?
Contact us within 24 hours of delivery and share your order details with clear photos of the product and packaging. Our team will review the issue and arrange the appropriate assistance.
10. Can I return or exchange a product?
For health and safety reasons, opened or used products cannot be returned. Unused and sealed products may be eligible only when they are damaged, defective, expired at delivery, or supplied incorrectly, subject to verification.
11. Are your products genuine?
Yes. Products sold on the official Martindale Healthcare store are supplied with quality assurance.
12. Should I consult a healthcare professional before using a supplement?
Yes. Please consult a doctor or qualified healthcare professional before use, particularly if you are pregnant, breastfeeding, taking medication, have a medical condition, or are purchasing for a child.
13. What does Ferrocite 500 contain?
Ferrocite 500 contains Iron Bisglycinate, Folic Acid, and Vitamin B12. Please check the product packaging and product page for complete information.
14. How can I contact Martindale Healthcare?
WhatsApp: +92 323 3338448
Email: info@martindalehealthcare.com
Support hours: Monday to Saturday, 11:00 AMโ9:00 PM.
Meet Our Team
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Mr. Jaseem Gul
As the son of the late founder Mr. Ibrahim Gul, Jaseem Gul carries forward his fatherโs visionary legacy with deep passion and dedication. With a forward-looking mindset, he spearheads strategic growth initiatives, product innovation, and market expansion. His leadership style is rooted in building enduring relationships of trust with both healthcare professionals and partners across the nutraceutical industry.
Jaseem has played a central role in positioning Martindale Healthcare as a reliable name in the industry, constantly striving to anticipate future market needs and translate them into innovative solutions. His ability to blend tradition with modern business strategies ensures that the company continues to grow while staying true to its founding principles of authenticity and excellence. -
Mr. Mohsin Sheikh
Carrying the legacy of his father, Mr. Abdul Sattar Sheikh (Late), co-founder of Martindale Healthcare, Mohsin Sheikh has brought extensive expertise in healthcare marketing and operational management to the company. His sharp business acumen and leadership have been instrumental in upholding rigorous quality standards, expanding sales channels, and strengthening market reach.
Mohsinโs vision goes beyond just business growthโhe is committed to ensuring that Martindale Healthcare remains synonymous with trust, quality, and innovation. His ability to align operational excellence with customer needs has helped the company sustain long-term partnerships and penetrate deeper into healthcare markets. Together with Jaseem Gul, he continues to drive the company toward sustainable growth and industry leadership. -
Mr. Ahsan Sheikh
Ahsan Sheikh has been instrumental in driving Martindale Healthcare's continued growth and success. With expertise in business development, strategic planning, and operational management, he has played a key role in strengthening the company's presence in the healthcare industry.
His commitment to quality, innovation, and customer satisfaction reflects the core values established by the company's founders. Through strong leadership and a forward-looking vision, he continues to support sustainable growth while building lasting relationships with healthcare professionals and business partners.
Together with Mohsin Sheikh, he remains dedicated to expanding Martindale Healthcare's legacy of trust, excellence, and innovation, ensuring the company continues to deliver reliable healthcare solutions for the future. -
Mr. Sameed Gul
Mr. Sameed Gul represents the new generation of leadership at Martindale Healthcare, carrying forward a legacy built on dedication, integrity, and a commitment to improving healthcare. Inspired by the vision of his grandfather, Mr. Ibrahim Gul (Late), and guided by the experience of his father, Mr. Jaseem Gul, he is focused on leading the company into its next phase of growth and innovation.
Since joining the organization, Mr. Sameed Gul has gained valuable experience across multiple aspects of the healthcare business. Over the past four years, he has been actively involved in strategic planning, business development, marketing initiatives, operational management, and organizational growth. Working closely with the senior leadership team, he contributes to key business decisions that support the company's long-term objectives.
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Mr. Shahmeer Gul
Mr. Shahmeer Gul represents the new generation of digital leadership at Martindale Healthcare. With a strong interest in technology, branding, and digital innovation, he plays an important role in strengthening the company's online presence and modern communication strategies.
He actively manages Martindale Healthcare's digital platforms, including the official website, Facebook, Instagram, and other online channels. His focus on creative content, brand identity, website management, and digital marketing ensures the company maintains a professional and trusted presence across all digital media.
By combining creativity with modern technology.