FAQs
1. How can I place an order?
Ans. You can place your order directly through our website by selecting your desired products, adding them to cart, and completing the checkout process. You can also contact us through WhatsApp for order assistance.
2. What payment methods do you accept?
We accept Cash on Delivery (COD) and online/card payments where available.
3. Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery for customer convenience.
4. What are your delivery charges?
Delivery charges may vary depending on your location and selected payment method.
Out of Karachi:
Cash on Delivery charges are Rs. 450.
Online/Card payment delivery charges are Rs. 400.
Delivery charges will be shown at checkout before order confirmation.
5.Do you offer free delivery?
Currently, we are not offering free delivery. Delivery charges will be applied according to the customer’s location and selected payment method.
6. How long does delivery take?
Delivery time depends on your city and courier service. Orders are usually processed after confirmation and dispatched as quickly as possible.
7. How will I know my order is confirmed?
After placing your order, our team may contact you through phone or WhatsApp to confirm your order details before dispatch.
8. Can I change my order after placing it?
If your order has not been dispatched yet, you can contact us as soon as possible to request changes in your order.
9. What should I do if I entered the wrong address or phone number?
Please contact us immediately through WhatsApp or email so we can update your order details before shipment.
10. What if I receive the wrong product?
If you receive the wrong product, please contact us within 24 hours of delivery with your order details and clear pictures of the received item. Our team will review and assist you accordingly.
11. What if the product is damaged during delivery?
If your product is damaged during delivery, please share clear pictures and order details with us within 24 hours so our team can review the issue and guide you further.
12. Can I return or exchange a product?
Returns or exchanges are only accepted in case of wrong, damaged, or defective products, subject to verification by our team. Products must be unused, sealed, and in their original packaging.
13. Are your products original?
Yes, all products available on Martindale Healthcare are genuine and supplied with quality assurance.
14. Should I consult a doctor before using supplements?
yes, we recommend consulting your doctor or healthcare professional before using any supplement, especially if you are pregnant, breastfeeding, taking medication, or have any medical condition.
15. How can I contact Martindale Healthcare?
You can contact us through our website contact page, WhatsApp, or email. Our team will be happy to assist you with your queries and orders.
Still Need Help?
If you have any other questions, feel free to contact us.
Martindale Healthcare is here to provide you with a smooth, reliable, and trusted shopping experience.
Meet Our Team
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Mr. Jaseem Gul
As the son of the late founder Mr. Ibrahim Gul, Jaseem Gul carries forward his father’s visionary legacy with deep passion and dedication. With a forward-looking mindset, he spearheads strategic growth initiatives, product innovation, and market expansion. His leadership style is rooted in building enduring relationships of trust with both healthcare professionals and partners across the nutraceutical industry.
Jaseem has played a central role in positioning Martindale Healthcare as a reliable name in the industry, constantly striving to anticipate future market needs and translate them into innovative solutions. His ability to blend tradition with modern business strategies ensures that the company continues to grow while staying true to its founding principles of authenticity and excellence. -
Mr. Mohsin Sheikh
Carrying the legacy of his father, Mr. Abdul Sattar Sheikh (Late), co-founder of Martindale Healthcare, Mohsin Sheikh has brought extensive expertise in healthcare marketing and operational management to the company. His sharp business acumen and leadership have been instrumental in upholding rigorous quality standards, expanding sales channels, and strengthening market reach.
Mohsin’s vision goes beyond just business growth—he is committed to ensuring that Martindale Healthcare remains synonymous with trust, quality, and innovation. His ability to align operational excellence with customer needs has helped the company sustain long-term partnerships and penetrate deeper into healthcare markets. Together with Jaseem Gul, he continues to drive the company toward sustainable growth and industry leadership. -
Mr. Ahsan Sheikh
Ahsan Sheikh has been instrumental in driving Martindale Healthcare's continued growth and success. With expertise in business development, strategic planning, and operational management, he has played a key role in strengthening the company's presence in the healthcare industry.
His commitment to quality, innovation, and customer satisfaction reflects the core values established by the company's founders. Through strong leadership and a forward-looking vision, he continues to support sustainable growth while building lasting relationships with healthcare professionals and business partners.
Together with Mohsin Sheikh, he remains dedicated to expanding Martindale Healthcare's legacy of trust, excellence, and innovation, ensuring the company continues to deliver reliable healthcare solutions for the future. -
Mr. Sameed Gul
Mr. Sameed Gul represents the new generation of leadership at Martindale Healthcare, carrying forward a legacy built on dedication, integrity, and a commitment to improving healthcare. Inspired by the vision of his grandfather, Mr. Ibrahim Gul (Late), and guided by the experience of his father, Mr. Jaseem Gul, he is focused on leading the company into its next phase of growth and innovation.
Since joining the organization, Mr. Sameed Gul has gained valuable experience across multiple aspects of the healthcare business. Over the past four years, he has been actively involved in strategic planning, business development, marketing initiatives, operational management, and organizational growth. Working closely with the senior leadership team, he contributes to key business decisions that support the company's long-term objectives.
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Mr. Shahmeer Gul
Mr. Shahmeer Gul represents the new generation of digital leadership at Martindale Healthcare. With a strong interest in technology, branding, and digital innovation, he plays an important role in strengthening the company's online presence and modern communication strategies.
He actively manages Martindale Healthcare's digital platforms, including the official website, Facebook, Instagram, and other online channels. His focus on creative content, brand identity, website management, and digital marketing ensures the company maintains a professional and trusted presence across all digital media.
By combining creativity with modern technology.